Refund and Returns Policy

Last Updated: August 15, 2026

At Kivorary, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period subject to the conditions below.

1. 30-Day Return Policy

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging and accessories, where applicable.

  • The product must not show signs of damage, misuse, washing, alteration, or excessive wear.

  • You must provide your order number or other reasonable proof of purchase.

  • The return request must be submitted within 30 days of delivery.

2. How to Request a Return

Before sending any item back, please contact our customer service team:

Email: support@kivorary.shop

Please include:

  • Your order number

  • Your name

  • The product you would like to return

  • The reason for the return

  • Photos of the product when relevant

Our customer service team will review your request and, if approved, provide you with the applicable return instructions.

Please do not send a product to a return address before receiving return instructions from us.

3. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

4. Exchanges

If you receive an eligible product and would like to exchange it, please contact us within 30 days of delivery at:

support@kivorary.shop

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and, where applicable, the packaging

After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

6. Return Shipping Costs

For returns due to customer preference, such as changing your mind, ordering the wrong size, or no longer wanting the product, the customer may be responsible for the return shipping costs.

If the return is caused by an incorrect, damaged, or defective product attributable to Kivorary, we will work with you regarding the applicable return shipping arrangements.

7. Non-Returnable Items

Certain products may not be eligible for return where applicable due to:

  • Hygiene or health-related considerations

  • Customized or personalized products

  • Products that have been used, damaged, or altered by the customer

  • Items specifically identified as non-returnable on the product page

Any applicable product-specific return restrictions will be disclosed before or at the time of purchase.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:

  1. Check your bank or payment account.

  2. Contact your card issuer or payment provider.

  3. Contact your bank if necessary.

If you still cannot locate the refund, please contact us at:

support@kivorary.shop

Please provide your order number and refund information so we can assist you.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@kivorary.shop.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the customer may need to follow our standard return procedure.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact:

Kivorary Customer Support
Email: support@kivorary.shop
Website: kivorary.shop

We are committed to handling eligible return and refund requests fairly, transparently, and in accordance with applicable consumer protection laws.